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The Spa Supply

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The Spa Supply

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The Spa supply policies

Exchanges, Returns & Refunds

  1. 30 DAY RETURNS: Return shipping from anywhere in the Contiguous United States for your qualifying items. If you are not 100% satisfied with your purchase from TheSpaSupply.com, you can return your qualifying item(s) for a full refund within 30 days of purchase – Returned item must be unused with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a return or refund. Opened box items are subject to restocking fees from 15% up to 80% depending on the condition of the returned item. Used items are NOT applicable for any return. Contact us directly in order to return your item
  2. Refunds and exchanges will be given within 30 days from the original date of purchase. All credits and remaining refunds for merchandise will be given back to the customer in the form of original payment type.
  3. Once we receive your qualifying return and approve your refund, TheSpaSupply.com will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
  4. Custom orders can not be returned for any reason all reasons must be approved by thespasupply.com before the return to be shipped out for refund.
  5. All returns must be approved TheSpaSupply.com, Skin Act before they are returned and must be accompanied by a purchase number.
  6. There are absolutely no refunds for any international purchases.

EXCHANGES

  1. You also have the option to exchange an eligible item instead of returning it for a refund. You can contact us to initiate your exchange. We will charge you for the new item and ship the new item and when the original item is returned in its original condition and packaging TheSpaSupply.com will issue the refund for the full amount (minus any shipping charges from the original order) back to (b) the original payment method. 

REQUREMENTS AND LOCAL CODES

ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE RESPONSIBILITY OF THE PURCHASER.

For Hawaii, Alaska, Canada, Puerto Rico, American territories outside main land and other international orders product warranty does not cover product shipping charges for replacement or damaged items in any shape or form and anytime or day after purchase. Client is solely responsible for all the shipping charges during the warranty period.

Limitations Of Warranty 

Warranty Policy

  1. The customer's purchase is covered by a 1 Year limited warranty. Some items come with Lifetime Warranty in which case the warranty term extends to the life of the unit, but all the other warranty limitation still apply such as improper use, damage due to natural elements, water damage and etc. All electronics and hydraulic pumps are covered by a industry standard 360 days warranty from the date of the purchase.
  2. TheSpaSupply.com shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
  3. SpaandEquipment.com reserves the right to replace any discontinued item with a like or similar item.
  4. A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to TheSpaSupply.com for all plumbing related warranty issues.
  5. All transit costs for items returned to TheSpaSupply.com or replaced by TheSpaSupply.com is the sole responsibility of the customer.
  6. An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.
  7. Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by TheSpaSupply.com

Warranty On All Equipment

1 Year warranty from date of invoice.


Warranty for Malfunction & Manufacturer's defect only ( parts, labor & shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's defects discoverable upon reasonable inspection on date of delivery, unless Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty holder: (1) obtains a return authorization number issued by company; (2) ships damaged or defective product to company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered;  The company will issue company credit only for returns. No refunds. IN THE EVENT OF CHARGEBACKS OR STOP PAYMENTS, THIS WARRANTY IS VOID. RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED TO SPAANDEQUIPMENT.COM. PHONE # 800.418.0830. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS & CONDITONS OF PURCHASE


Important Note*: TheSpaSupply.com, Skin Act strongly requires you ship your return with insurance using FedEx or UPS carriers. If there is any damage to the item upon return, we reserve the right to refuse refund, or to assess a restocking/repair fee to be subtracted from your return amount. SpaandEquipment.com, Skin Act will not be responsible for damage during return shipment. It is the responsibility of the sender to file a damage claim with their chosen carrier.

Any shipment that is refused from the carrier without first contacting SpaandEquipment.com, Skin Act may be subject to a restocking fee if the item is used and/or our cost for shipping; whichever is greater.


If the customers has an item that for safety reasons cannot be repackaged, the customer may be charged a restocking fee for the parts that cannot be reused. This includes but is not limited to:

  • All Skin Act Brand Products (Including Gift Packages)
  • Diamond Microdermabrasion Tips
  • Vacuum Filters
  • Facial Massage Brushes
  • Parts & Accessory Sales
  • Microcurrent Self-Use Masks & Eyepads

If you have any questions, please contact our corporate office at the number below.

(858) 648-2021

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